How to Connect to BridgeNet
BridgeNet is the City of New Westminster’s open access fibre network.
The City builds and maintains the fibre. Internet Service Providers (ISPs) use that fibre to offer internet, TV and phone services.
Use this page to find out how to connect as a resident, business, or building owner.
Step 1: Check your address
Before you do anything else, use the Check Your Address tool.
1. Enter your street address and unit number.
2. The map will show your building status:
- On-Net: your building is already connected to BridgeNet.
- Near-Net: fibre is close to your building and can likely be extended.
Your next step depends on what the map shows.
If you live in a multi-unit building (For Residents)
On-Net building
If your building is On-Net:
- See which ISPs are active in your building.
- Go to Meet Your ISPs to select the one that is active in your building.
- Contact the ISP directly to set up your service and answer questions about speed, pricing and contracts.
Note: The City of New Westminster does not sell internet, TV or phone services. Only the ISPs provide service to customers.
Near-Net building
If your building is Near-Net:
- Tell an ISP you are interested.
Contact one of the ISPs and let them know your building is Near-Net on the BridgeNet map. - Speak with your landlord or strata.
Fibre work in the building must be approved by:- your property manager or landlord (for rentals), or
- your strata council (for condos)
- Submit a “Connection Request” form to explore a connection.
The ISP and BridgeNet team can review options with your building owner or strata. In many cases, the City covers the cost of bringing fibre from the street to the building.
Steps for renters and owners
If you rent
- You choose your ISP, but your landlord or property manager must approve building changes.
- Share:
- a link to How to Connect
- a link to For Businesses and Property Manager
- that BridgeNet is City infrastructure, not a private sales pitch
If you own a condo
Bring BridgeNet to your strata council:
- add it to the next meeting agenda
- share the For Businesses and Property Managers page and resident FAQs
Ask your strata to:
- check the building status on the map
- contact an ISP or the BridgeNet team for more details
For Businesses and Property Managers
For property managers and strata councils
- Use Check Your Address to review each building in your portfolio.
- Prioritize On-Net and Near-Net buildings.
These locations can often move ahead the fastest. - Contact an ISP or the BridgeNet team.
- ISPs can propose service options for your tenants.
- The BridgeNet team can explain network status and connection options.
- Review agreements.
You may be asked to review:- an access agreement
- a service order from an ISP
- Communicate with residents.
Use the resident FAQs and sample wording from this site to:- explain what BridgeNet is
- share timelines
- help residents choose an ISP
If you are a business tenant
Many offices, shops and studios are in mixed-use or multi-tenant buildings.
- Check your address.
Confirm if your building is On-Net or Near-Net. - Talk to your landlord or building manager.
Ask whether BridgeNet is available now or in progress. - Choose an ISP active in the building and plan.
Once your building is connected, contact an ISP directly to set up business service.
If you handle your own IT or have specific technical needs, you can also:
- share our For Businesses and Property Managers page with your landlord
- contact an ISP and copy your landlord on the email
If you have questions at any point, visit:
- For Residents for plain-language explanations
- For Businesses and Property Managers for building-level steps
- FAQs for common questions about costs, eligibility and technical details
Request a Building Connection to BridgeNet
Use this form if your building is marked as Near-Net on our map and you want to explore how it can connect to BridgeNet. Submitting this form does not commit you to a connection. It helps the BridgeNet team understand your building and follow up with next steps.